Alternative explanations of relationship maintenance intention in mediation: A comparison study of Korean and Indonesian firms

Purpose: The purpose of this paper is to select the best model among alternative models explaining the relationship maintenance in mediation. Design/methodology/approach: Four alternative models are employed in order to select best fit model through the test of each construct using Korean and Indonesian firm data. Findings: The settlement model out of four alternative models is the best fit model in both Korea and Indonesia. The nexus of experience-settlement is not similar between Korea and Indonesia. The nexus of cost-saving-settlement is similar between two countries. Practical implications: The field manager and policy maker get useful information from the findings. In particular, Korea and Indonesia belong to different cultural clusters. Originality/value: This study contributes to the mediation literature through the suggestion of hypothesized model of relationship maintenance intention in mediation.