@inbook{9870135d9ae64c7dba0bc15755f66f03,
title = "An Exploration into the Potential of Empathy for the Selection of Retail Employees",
abstract = "This study examined reactions of potential employees to non-routine occurrences in a retail setting. The purpose of this study was to explore the impact of trait empathy on preferences for entering helping situations in the in-store retail environment.",
author = "Su, {Hung Jen} and Sanghyun Lee and Jing Ding and Comer, {Lucette B.}",
note = "Publisher Copyright: {\textcopyright} 2015, Academy of Marketing Science.",
year = "2015",
doi = "10.1007/978-3-319-11927-4_12",
language = "English",
series = "Developments in Marketing Science: Proceedings of the Academy of Marketing Science",
publisher = "Springer Nature",
pages = "49",
booktitle = "Developments in Marketing Science",
}