Developing a process of concept generation for new product-service systems: A QFD and TRIZ-based approach

Sojung Kim; Byungun Yoon

doi:10.1007/s11628-012-0138-x

Developing a process of concept generation for new product-service systems: A QFD and TRIZ-based approach

Sojung Kim, Byungun Yoon

Department of Industrial and Systems Engineering

Research output: Contribution to journal › Article › peer-review

75 Scopus citations

Abstract

This research aims at suggesting a novel approach to creating promising product-service system (PSS) concepts by resolving contradictions between product and service components. In order to resolve these interference problems, theory of inventive problem solving (TRIZ) method is applied and the suitability of this method for PSS is evaluated by applying the 40 inventive principles in TRIZ method to PSS cases among Fortune Global 500 companies. In addition, quality function deployment is adopted to identify the critical features of products and services. By applying the suggested approach to a car sharing service, a representative automobile PSS, its practicability and utility are verified.

Original language	English
Pages (from-to)	323-348
Number of pages	26
Journal	Service Business
Volume	6
Issue number	3
DOIs	https://doi.org/10.1007/s11628-012-0138-x
State	Published - Sep 2012

Keywords

Car sharing service
Concept generation
Product-service systems
QFD
TRIZ

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Developing a process of concept generation for new product-service systems: A QFD and TRIZ-based approach

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Keywords

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