TY - JOUR
T1 - Development of a service evolution map for service design through application of text mining to service documents
AU - Song, Bomi
AU - Yoon, Byungun
AU - Lee, Changyong
AU - Park, Yongtae
N1 - Publisher Copyright:
© 2016, Springer-Verlag London.
PY - 2017/4/1
Y1 - 2017/4/1
N2 - As digital convergence has proliferated and products have become smarter, various service concepts have emerged based on the capabilities of products. It has become a main concern to illuminate historical changes and status of service concepts according to the utilisation of product elements to provide valuable information for service development. However, a lacuna still remains in the literature regarding a systematic and quantitative approach on this problem. This study proposes a service evolution map as a tool for analysing the evolutionary paths of service concepts based on the utilisation of product elements. The proposed service evolution map consists of two layers with the time dimension: a product element layer for the utilisation of product elements and a service concept layer for the evolutionary paths of service concepts. Based on the service documents describing what the services are, text mining, co-word analysis, and modified formal concept analysis are employed to develop the product element and service concept layers, respectively. A case study of mobile application services is presented to illustrate the proposed approach. This study is expected to be a basis of future research on the interaction between products and services and service concept design based on the creative utilisation of product elements.
AB - As digital convergence has proliferated and products have become smarter, various service concepts have emerged based on the capabilities of products. It has become a main concern to illuminate historical changes and status of service concepts according to the utilisation of product elements to provide valuable information for service development. However, a lacuna still remains in the literature regarding a systematic and quantitative approach on this problem. This study proposes a service evolution map as a tool for analysing the evolutionary paths of service concepts based on the utilisation of product elements. The proposed service evolution map consists of two layers with the time dimension: a product element layer for the utilisation of product elements and a service concept layer for the evolutionary paths of service concepts. Based on the service documents describing what the services are, text mining, co-word analysis, and modified formal concept analysis are employed to develop the product element and service concept layers, respectively. A case study of mobile application services is presented to illustrate the proposed approach. This study is expected to be a basis of future research on the interaction between products and services and service concept design based on the creative utilisation of product elements.
KW - Co-word analysis
KW - Formal concept analysis
KW - Service documents
KW - Service evolution map
KW - Text mining
UR - http://www.scopus.com/inward/record.url?scp=84990847715&partnerID=8YFLogxK
U2 - 10.1007/s00163-016-0240-5
DO - 10.1007/s00163-016-0240-5
M3 - Article
AN - SCOPUS:84990847715
SN - 0934-9839
VL - 28
SP - 251
EP - 273
JO - Research in Engineering Design - Theory, Applications, and Concurrent Engineering
JF - Research in Engineering Design - Theory, Applications, and Concurrent Engineering
IS - 2
ER -