TY - GEN
T1 - Development of two-layered service evolution map
T2 - IEEE International Conference on Industrial Engineering and Engineering Management, IEEM2010
AU - Song, B.
AU - Kang, D.
AU - Yoon, B.
AU - Park, Y.
PY - 2010
Y1 - 2010
N2 - As digital convergence has proliferated and multifunctional products have become prevalent, services that utilize product elements such as technologies, functions, and data of products have been increased. Such a phenomenon continues to accelerate with the diffusion of intelligent products like smart phone and open markets for applications, which is boosted by success of iPhone and Apple App Store. Despite the increased importance and attention, however, little attempt has been made to investigate services based on the utilization of product elements. In response, this study proposes a two-layered service evolution map and the development process as a tool for analysis of evolutionary pattern of services based on the utilization of product elements. The proposed service evolution map consists of two layers with the time dimension: product element layer for utilization pattern of products and service layer for evolutionary pattern of services. Based on the service documents describing what the services are, co-word analysis and modified formal concept analysis (FCA) are employed to develop product element layer and service layer, respectively.
AB - As digital convergence has proliferated and multifunctional products have become prevalent, services that utilize product elements such as technologies, functions, and data of products have been increased. Such a phenomenon continues to accelerate with the diffusion of intelligent products like smart phone and open markets for applications, which is boosted by success of iPhone and Apple App Store. Despite the increased importance and attention, however, little attempt has been made to investigate services based on the utilization of product elements. In response, this study proposes a two-layered service evolution map and the development process as a tool for analysis of evolutionary pattern of services based on the utilization of product elements. The proposed service evolution map consists of two layers with the time dimension: product element layer for utilization pattern of products and service layer for evolutionary pattern of services. Based on the service documents describing what the services are, co-word analysis and modified formal concept analysis (FCA) are employed to develop product element layer and service layer, respectively.
KW - Co-word analysis
KW - Formal concept analysis
KW - Service evolution
KW - Two-layered service evolution map
KW - Utilization of product elements
UR - http://www.scopus.com/inward/record.url?scp=78751681536&partnerID=8YFLogxK
U2 - 10.1109/IEEM.2010.5674482
DO - 10.1109/IEEM.2010.5674482
M3 - Conference contribution
AN - SCOPUS:78751681536
SN - 9781424485031
T3 - IEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management
SP - 419
EP - 423
BT - IEEM2010 - IEEE International Conference on Industrial Engineering and Engineering Management
Y2 - 7 December 2010 through 10 December 2010
ER -