Engaging older adults in volunteering: Conceptualizing and measuring institutional capacity

Concern exists that organizations are not ready to take advantage of the growing number of older volunteers. This study offers a conceptualization and preliminary measurement strategy to enhance knowledge on the institutional capacity of volunteer programs to engage older adults. Data were collected from 51 program directors to assess 10 dimensions of institutional capacity: specification of role, dissemination of information, role availability, compensation of expenses, in-kind incentive, skill development, role flexibility, role recognition, accommodation, and integration. Eight factors were identified. The subscales were moderately reliable, and dimensions were independent. Programs rated highest on the capacity to recognize volunteers and disseminate information and lowest on their ability to provide cash compensation. Subsequent research on institutional capacity depends on its strong measurement. Future works will assess the extent to which these institutional capacity factors affect the recruitment, retention, and effective utilization of older volunteers.