Exploring the dysfunctional consequences of performance evaluation systems: how does ‘evaluation overload’ affect organizational performance?

Research output: Contribution to journalArticlepeer-review

3 Scopus citations

Abstract

Although many performance practices have been operated to enhance government department performance, the outcomes of performance practices have caused some challenges. An important concept in performance management is ‘overload’; public employees suffer from the high workload in the operation of many performance management systems. This study first identifies the concept of ‘evaluation overload’ in managing performance evaluation systems and tests how this overload affects organizational performance. The results indicate that a heavy workload in evaluative processes has direct and indirect impacts on the perceived and archival organizational performance of central agencies in South Korea.

Original languageEnglish
Pages (from-to)2260-2279
Number of pages20
JournalPublic Management Review
Volume26
Issue number8
DOIs
StatePublished - 2024

Keywords

  • Evaluation overload
  • organisational performance
  • performance evaluation

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