TY - JOUR
T1 - Exploring the dysfunctional consequences of performance evaluation systems
T2 - how does ‘evaluation overload’ affect organizational performance?
AU - Oh, Youngmin
N1 - Publisher Copyright:
© 2023 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2024
Y1 - 2024
N2 - Although many performance practices have been operated to enhance government department performance, the outcomes of performance practices have caused some challenges. An important concept in performance management is ‘overload’; public employees suffer from the high workload in the operation of many performance management systems. This study first identifies the concept of ‘evaluation overload’ in managing performance evaluation systems and tests how this overload affects organizational performance. The results indicate that a heavy workload in evaluative processes has direct and indirect impacts on the perceived and archival organizational performance of central agencies in South Korea.
AB - Although many performance practices have been operated to enhance government department performance, the outcomes of performance practices have caused some challenges. An important concept in performance management is ‘overload’; public employees suffer from the high workload in the operation of many performance management systems. This study first identifies the concept of ‘evaluation overload’ in managing performance evaluation systems and tests how this overload affects organizational performance. The results indicate that a heavy workload in evaluative processes has direct and indirect impacts on the perceived and archival organizational performance of central agencies in South Korea.
KW - Evaluation overload
KW - organisational performance
KW - performance evaluation
UR - http://www.scopus.com/inward/record.url?scp=85151253570&partnerID=8YFLogxK
U2 - 10.1080/14719037.2023.2189900
DO - 10.1080/14719037.2023.2189900
M3 - Article
AN - SCOPUS:85151253570
SN - 1471-9037
VL - 26
SP - 2260
EP - 2279
JO - Public Management Review
JF - Public Management Review
IS - 8
ER -