Factors affecting the implementation success of Internet-based information systems

Sangjae Lee, Kyoung jae Kim

Research output: Contribution to journalArticlepeer-review

167 Scopus citations

Abstract

The Internet has come to revolutionize the way in which business conducts commercial activities. In this paper, we report on the development of a model of Internet-based information systems (IIS) implementation in business-to-consumer electronic commerce based on IS implementation and technology innovation-implementation studies. Our research model suggests that eight factors, comprising the characteristics of IIS technology innovation, organizational factors, and IS related factors, affect the implementation success of IIS. IIS themselves are characterized by three dimensions: volume, sophistication, and information contents. The suggested model was empirically tested using survey results from Korean companies that have adopted IIS. The results of multivariate regression analysis reveal that compatibility and IS infrastructure are key determinants of the extent of IIS implementation (in terms of volume, sophistication, and information contents). IS expertise potentially affects the extent of IIS implementation.

Original languageEnglish
Pages (from-to)1853-1880
Number of pages28
JournalComputers in Human Behavior
Volume23
Issue number4
DOIs
StatePublished - Jul 2007

Keywords

  • Implementation success
  • Internet-based information systems

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