Information technology and organizational performance. A critical evaluation of Computerworld's index of information systems effectiveness

Vijay Sethi, K. T. Hwang, C. Pegels

Research output: Contribution to journalArticlepeer-review

43 Scopus citations

Abstract

Justifying and demonstrating the effectiveness of information systems is increasingly becoming critical as firms look to become more competitive and efficient. This study takes a detailed look at the ranking criteria and the overall effectiveness index developed by Computerworld. Researchers have alluded to this index as a significant development and Computerworld claims that it is useful for justifying information systems to top management. The broader objective of this study is to contribute to the measurement of the business value of information technology (IT). Towards this goal, a conceptual model of IT measures is developed.

Original languageEnglish
Pages (from-to)193-205
Number of pages13
JournalInformation and Management
Volume25
Issue number4
DOIs
StatePublished - Oct 1993

Keywords

  • Computerworld ranking
  • IS effectiveness index
  • IT impact
  • IT performance
  • Measuring business value
  • Organizational performance

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