TY - JOUR
T1 - Lessons from the history of Samsung’s SCM innovations
T2 - focus on the TQM perspective
AU - Jung, Uk
AU - Chung, Byung Do
N1 - Publisher Copyright:
© 2016 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2016/7/3
Y1 - 2016/7/3
N2 - The purpose of this paper is to provide some lessons learned from the implementation of supply chain management (SCM) innovation in the Samsung Group, arguably the most successful globaliser in South Korea. Our case study allows direct observation of the field, which would be particularly suitable for approaching several managerial functions combined together towards successful SCM performance. There have been some distinguished factors of success such as innovation-oriented leadership and culture, customer-focused product innovation and globalisation, speed-focusing strategy, and closed-loop sales and operations planning and Six Sigma. The experiences in a single company may not fully cover those that could have been made in other successful firms. However, it is expected that Samsung’s success in SCM innovation caused several meaningful ramifications for those interested and the results of this work provide useful implications in this respect.
AB - The purpose of this paper is to provide some lessons learned from the implementation of supply chain management (SCM) innovation in the Samsung Group, arguably the most successful globaliser in South Korea. Our case study allows direct observation of the field, which would be particularly suitable for approaching several managerial functions combined together towards successful SCM performance. There have been some distinguished factors of success such as innovation-oriented leadership and culture, customer-focused product innovation and globalisation, speed-focusing strategy, and closed-loop sales and operations planning and Six Sigma. The experiences in a single company may not fully cover those that could have been made in other successful firms. However, it is expected that Samsung’s success in SCM innovation caused several meaningful ramifications for those interested and the results of this work provide useful implications in this respect.
KW - closed loop system
KW - leadership
KW - organisational structure
KW - Samsung Group
KW - supply chain management
UR - http://www.scopus.com/inward/record.url?scp=84969820550&partnerID=8YFLogxK
U2 - 10.1080/14783363.2016.1187991
DO - 10.1080/14783363.2016.1187991
M3 - Article
AN - SCOPUS:84969820550
SN - 1478-3363
VL - 27
SP - 751
EP - 760
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
IS - 7-8
ER -