The impact of EDI implementation commitment and implementation success on competitive advantage and firm performance

H. R. Rao, C. C. Pegels, A. F. Salam, K. T. Hwang, V. Seth

Research output: Contribution to journalArticlepeer-review

11 Scopus citations

Abstract

Abstract. Electronic Data Interchange Systems (EDI) are increasingly being used by business firms to improve operations and customer service. One of the major motivations for business organizations using EDI is to gain a strategic advantage in the marketplace. Although EDI has been implemented by many organizations, unfortunately not all have gained the same level of expected advantage or envisioned benefits. In this study we focus on the impact of EDI implementation commitment and implementation success on competitive advantage and firm performance. We study two categories of companies: companies that initiate the development of EDI and are known as hub companies and those that are their non‐hub counterparts. Findings indicate that non‐hub firms may not reap the same level of expected benefits resulting from EDI technology adoption and implementation as hub firms.

Original languageEnglish
Pages (from-to)185-202
Number of pages18
JournalInformation Systems Journal
Volume5
Issue number3
DOIs
StatePublished - Jul 1995

Keywords

  • EDI
  • Inter‐organizational systems
  • IS implementation
  • LISREL

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